Welcome to the Kalliope technical documentation
The technical documentation is dedicated to Kalliope users and partners.
Warning
Starting from 05/06/2020 the IP address corresponding to the license (license.kalliopepbx.it), updates (updates.kalliopepbx.it) and KalliopeTribe registration (ems.kalliopepbx.it) servers has changed from 77.72.27.4 to 46.44.212.245. All communication between the KalliopePBX and these servers is done in HTTPS, using the standard port 443. If ACL filters are outgoing from Kalliope towards the old IP in the installation network of the central unit, it is necessary to update them with the new value.
We remind you that the VMs must periodically contact the license server to verify its validity. A prolonged period (30 days) of unreachability of the same can cause the block of the telephone functions.
We also recommend that the SMTP configuration of the central units be carried out in such a way as to receive, together with the others, the daily alert in case the server is unreachable.
News
10/08/2023 : released the new Release of KalliopePBX rev. 4.15.7, which introduces some security aspects. (changelog)
12/06/2023 : released the new Release of KalliopePBX rev. 4.15.6, which introduces support for the new Kalliope Phone mobile app. (changelog)
02/05/2023 : released the new Release of KalliopePBX rev. 4.15.5, which introduces the new WebCTI client. (changelog)
27/03/2023 : released the new Release of KalliopePBX rev. 4.15.4, which contains contains a number of bugfixes. (changelog)
03/01/2023 : released the new Release of KalliopePBX rev. 4.15.3, which contains the addition of the “protected” attribute to accounts. (changelog)
- Changelog
- Bootloader
- Firmware series 4.15.x (TR)
- Firmware series 4.14.x (MR)
- Firmware series 4.13.x (TR)
- Firmware series 4.12.x (MR)
- Firmware series 4.11.x (TR)
- Firmware series 4.10.x (MR)
- Firmware series 4.9.x (TR)
- Firmware series 4.8.x (MR)
- Firmware series 4.7.x (TR)
- Firmware 4.7.17 (29/10/2019)
- Firmware 4.7.16 (05/10/2019)
- Firmware 4.7.15 (26/07/2019)
- Firmware 4.7.14 (18/07/2019)
- Firmware 4.7.13 (11/07/2019)
- Firmware 4.7.12 (06/06/2019)
- Firmware 4.7.9 (14/03/2019)
- Firmware 4.7.8 (25/02/2019)
- Firmware 4.7.4 (21/12/2018)
- Firmware 4.7.3 (11/12/2018)
- Firmware 4.7.2 (20/11/2018)
- Firmware 4.7.0 (26/10/2018)
- Firmware series 4.6.x (MR)
- Firmware series 4.5.x
- Firmware 4.5.17 (02/08/2018)
- Firmware 4.5.15 (16/07/2018)
- Firmware 4.5.11 (20/06/2018)
- Firmware 4.5.7 (13/02/2018)
- Firmware 4.5.6 (12/12/2017)
- Firmware 4.5.5 (25/10/2017)
- Firmware 4.5.4 (29/08/2017)
- Firmware 4.5.3 (11/07/2017)
- Firmware 4.5.2 (29/06/2017)
- Firmware 4.5.1 (11/06/2017)
- Firmware 4.5.0 (22/05/2017)
- Firmware series 4.4.x
- Firmware series 4.3.x (TR)
- Firmware 4.3.10 (20/03/2017)
- Firmware 4.3.9 (09/03/2017)
- Firmware 4.3.8 (06/02/2017)
- Firmware 4.3.7 (16/01/2017)
- Firmware 4.3.6 (28/11/2016)
- Firmware 4.3.5 (08/11/2016)
- Firmware 4.3.4 (17/10/2016)
- Firmware 4.3.3 (30/09/2016)
- Firmware 4.3.2 (15/09/2016)
- Firmware 4.3.1 (06/09/2016)
- Firmware 4.3.0 (09/08/2016)
- Firmware series 4.2.x (MR)
- Firmware series 4.1.x (TR)
- Firmware series 4.0.x
Getting Started
- Getting Started
- Mini/Lite
- V4R/V4R+
- KalliopePBX v4 Rackmount (Hw rev. 3)
- Access to the apparatus’ native ATOS operating system
- ATOS status information display commands
- Display assigned IP address and interfaces status
- DNS server display set to ATOS
- NTP server display for ATOS time synchronization
- KalliopePBX VM operating status display
- Device and configuration change commands
- Stopping/starting the KalliopePBX VM.
- IP address management interface vswitch-0 of ATOS
- Change DNS servers used by ATOS (used for resolution of configured NTP servers)
- Edit NTP servers used by ATOS
- KalliopePBX v4 Rackmount (Hw rev. 1 e 2)
- First installation
- Virtual Machine
- Multitenant
- Kalliope4SP
Kalliope Administration Guide
- Kalliope Administration Guide
- Basic concepts
- Service configuration
- Traditional telephone services
- Call Hold and Music on Hold
- Call Pickup (direct and with invite)
- Calling Line Identification Restriction (CLIR)
- Group Call Pickup (direct and with invite)
- Wait queues (ACD)
- Numbering Plan
- Checktime and Switches
- Ring groups
- Unconditional Forward
- Call Parking
- Echo Sevice
- Speed Dial
- Attended Call Transfer and 3-Way Conference
- Blind Call Transfer
- Voicemail
- Advanced phone services
- Other services
- High Availability
- Scheduled Tasks
- Audit Log
- Auto-Provisioning
- Packet Capture
- Active Calls
- PBX Events
- Remote Filesystem Management
- Tenant Management
- Site Management
- Audiofile management
- SIP settings
- SSL Settings
- Forward On All Unreachable
- Interfacing with third party software via AMI
- Restricted operating mode
- Service Status
- Events Notification
- Call Detail Record (CDR)
- Provisioning Requests
- Phonebook
- Description
- Configuration
- Export and import
- Delegate the ability to manage in “write” the Shared phonebook
- LDAP settings
- System contacts
- Extensions
- LDAP client configuration
- Mapping of contact types in the shared phonebook in LDAP
- Importing remote phonebooks
- LDAP server settings
- Search settings
- Import Settings
- Import settings
- On Call Services
- Usage Statistics
- SNMP Support
- Recovery Mode
- Firmware Update
- Privacy Admin
- Traditional telephone services
- Procedures
- Interface description
Add-on and Kalliope Applications
- Kalliope Applications
- KalliopeCTI 4
- KalliopeCTI Mobile
- Introduction
- Initial configuration
- Kalliope CTI Mobile Android
- Changelog vers. Android
- KalliopeCTI Mobile App Version 4.8.12
- KalliopeCTI Mobile App Version 4.8.11
- KalliopeCTI Mobile App Version 4.8.10
- KalliopeCTI Mobile App Version 4.8.9
- KalliopeCTI Mobile App Version 4.8.8
- KalliopeCTI Mobile App Version 4.8.7
- KalliopeCTI Mobile App Version 4.8.6
- KalliopeCTI Mobile App Version 4.8.5
- KalliopeCTI Mobile App Version 4.8.4
- KalliopeCTI Mobile App Version 4.8.3
- KalliopeCTI Mobile App Version 4.8.2
- KalliopeCTI Mobile App Version 4.8.1
- KalliopeCTI Mobile App Version 4.8.0
- KalliopeCTI App Mobile Version 4.7.3
- KalliopeCTI Mobile App Version 4.7.2
- KalliopeCTI Mobile App Version 4.7.1
- KalliopeCTI Mobile App Version 4.7.0
- KalliopeCTI Mobile App Version 4.6.0
- KalliopeCTI Mobile App Version 4.4.6
- Android Specification:
- Organization of the GUI
- Settings Panel
- Contacts
- Call history
- Voicemail
- Instant Messaging
- Call management
- Keypad
- Services
- Privacy Policy
- Changelog vers. Android
- Kalliope CTI Mobile IOS
- Kalliope CTI Mobile Android
- Kalliope Attendant Console
- Kalliope Call Center
- Kalliope Phone
- Add-on Kalliope
Kalliope Nexus
- Kalliope Nexus
- Analytics
- VoIP report CDR
- Dashboard
- Report queue (operator, date, time, trend)
- Queue operators report
- Queue data report
- Queue Time Report
- Billing Codes Report (date, operator)
- Billing Codes Date Report
- Filters
- Report Coincidences
- Coincidences Out
- Report Groups
- Report Date Groups
- Report Groups Time
- Report Operators (account)
- Operators Account Report
- Report Organizations (operator)
- Report Organizations Operator
- Waiting Times per Queue Report (incoming).
- Incoming Wait Times Report
- Conversation Times Report
- Report Organizational Unit (operator)
- Organizational Unit Report by Operator
- Checktime Report
- IVR Menu Report
- Report Provinces
- Time Abandonment Queue Report
- Time Abandonment Entry Report
- VoIP Call Center report
- VoIP report CDR
- Missed Calls
- Ticket
- Billing
- Trace
- Live Chat
- Backup
- Monitoring
- Evaluation Module
- Analytics